About Jesse
Welcome! As part of the team here at Serra Auto Park, I’m here to make sure that you have the best experience possible with our dealership—whether you’re bringing your car in for routine maintenance or something more complex. With more than seven years of experience in the auto industry, I’ve seen a lot and understand how important it is that our valued customers have all the information they need to make informed decisions about their cars. And so, rest assured that I go that extra mile to make you feel confident that we will take great care of your vehicle. Originally from, Cleveland, Ohio, I’m proud mom to two children. We root hard for the Cleveland Browns and enjoy kayaking, paddle boarding and mini golf together.
Customer rating
4.9 / 5 based on 1865 ratings (1117 written reviews)
Recent reviews
Jesse was very personable and she answered throughly all the questions and concerns I had,
— Jeanne L. ,
Jesse was professional in her dealings with me; however, I am not entirely happy with Friday's experience at Serra. I had an appt for 8:15 for an oil change, rotation, and balance. I had asked when I called how long the appt would be. I was told approximately 2 hours. At about 11 I called Serra because I had not heard back about my car. I was told that they were unusually busy and the car had not gotten in yet. After 1:30, I got a call that my air cabin filter would need replaced (Jesse was checking to make sure the work needed done.) I was able to pick up my car around 2:00. I understand that you get busy. My concern is that when I dropped off the vehicle, I was not told it might take all day. Unless I initiated, I did not get a call/email that the work was going to take considerably longer than anticipated. Had I known, I may have waited until another day to have the work completed. I also am concerned about having an appointment so that these delays do not occur. I would have been exceedingly disappointed if I was waiting in your wait area that long?
— Jacalyn W. ,
Great. Jesse was professional friendly and efficient.
— Sally G. ,
I have had good experiences with the service advisors at Serra. Jesse is friendly, kind, and respectful, listens to the issue. Once the car leaves their “care”, I’d rate my experience totally different.
— Christine M. ,
Jesse is very nice and professional. She will answer any questions you have.
— Timothy B. ,
Jesse is excellent! Always treated well & she explains everything clearly that needs done. She is a big reason why I continue to use Serra Service Dept.
— Bill G. ,
Great experience and timely progress on vehicle service alongside options for other repairs
— Deep S. ,
I’ve worked with Jesse a few times now. Not only with my WRX, but also my son’s Forester. She’s the best! Thank you!
— Kevin J. ,
Jesse was very pleasant and efficient.
— Sharon K. ,
Jesse was very courteous and professional with my service. I have no complaints.
— Arnold P. ,